Notice of missing baggage, damage, or pilferage of checked baggage must be given to Max Air at the airport within 4 hours of the arrival of your flight. To help us process your claim quickly, please complete and enclose the following documentation:
- Property Irregularity Report (PIR)
- A copy of your travel ticket and baggage tag Checked-in luggage receipt if any
- A detailed list of the missing luggage items Receipts of the contents of the baggage
- A copy of the MCO of declaration of value, if made, and in the case where excess baggage was paid.
When making your report for delay or damage, and provide your flight confirmation number and copies of any relevant receipts, please be advised that replacement receipts cannot be accepted for damage baggage claims. We strongly recommend that passengers retain all original receipts applicable to their baggage claim. Any damaged items must be retained by the passenger until the claim has been finalised by the airline or insurance company.
Under Max Air’s General Conditions of Carriage we accept no liability for the loss of money, jewellery, precious metals, tobacco products, keys, cameras, computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples either on your person or in your cabin baggage.
Upon receipt of you claim, claims for damaged baggage will be processed within 14 working days. Claims for lost baggage will be processed within 21 days from date of travel (to allow for a full trace to be completed on the lost baggage). We will respond, as outlined in our Customer Care Service, to the address that was provided at the point of reservation. Max Air does not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. Any items found on board are forwarded directly to the lost property offices at the destination airport.